Terms & Conditions

TERMS & CONDITIONS
Welcome to our online store! Concert Audio Visual Pty Ltd provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

PRIVACY
Please review our Privacy Policy, which also governs your visit to this website.

PRODUCT & SERVICE PRICING
Due to the ever fluctuating Australian currency, our suppliers reserve the right to change prices without notice. We reserve the right to change prices in store and on our website without notice.
All quotes provided by Concert Audio Visual, whether written or verbal, remain valid for a period of 7 days unless specified otherwise.

PRODUCT AVAILABILITY
We endeavour to make sure that all products listed on our website are currently in stock, however due to the large range of products we have and our various methods of selling them, some items listed may become out of stock. We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.  In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 3 business days to arrange an agreeable alternative item, a backorder or a full refund.  

PRODUCT DESCRIPTIONS
Concert Audio Visual attempt to be as accurate as possible with product descriptions on our site. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

SHIPPING
We deliver all goods via courier to ensure your products arrive safely and promptly
Online orders are normally processed within 3 business days.
Once processed, your order should take between 2-5 business days to arrive depending on your location.  Please note that in total, your order may take up to 7 business days to arrive from the day you place your order.
We are not held liable for any action of our freight providers that cause delays in shipping.
Deliveries can only be made Monday-Friday.
If you need your order by a certain time, please contact us before you place your order.  
Express shipping may incur an additional surcharge.
Shipping to rural areas may require an additional surcharge. We will contact you before processing your order if this may apply to you.
All goods require a signature on delivery during the hours from 8:00am till 5:30pm Monday to Friday, so please enter a daytime delivery address such as a work address.
Due to this we cannot accept a PO Box for a delivery address.
All Shipping from our store is calculated based on cart weight.
All freight is able to be calculated for up to 25kg total cart weight.
Larger items in your cart may not allow your items to be shipped, in these cases you will need to contact us to get an accurate shipping price.
If you wish to know our shipping costs for particular items, you can find them in the checkout section before processing your order.
Some items are offered as FREE SHIPPING. You may be required to enter a coupon code to receive free shipping. We do not take responsibility for coupon codes not being entered prior to payment.
Due to using a third party freight provider, we reserve the right to change shipping prices at any time. If for any reason your shipping price has been incorrectly calculated you will be contacted. We reserve the right to not honour any shipping costs that are not calculated correctly.
If in doubt please contact us prior to purchasing.


RETURNS  & WARRANTY POLICY
All products sold, unless otherwise specified, have a warranty provided by the manufacturer of the product for a period specified by the manufacturer.
If your product becomes faulty within the original manufacturer's warranty period, it is essential that when you bring or send in the equipment back to the store that everything that is included with the item when it was purchased. It is preferable to return the item to us using its original packaging.

Warranty on items will only be available with proof of purchase.

We do not exchange or refund on the basis of changes of mind, or if you decide that you don’t like or need the good or discovers that the good is cheaper elsewhere.
Manufacturer's warranty covers all parts and labour.
Cost of freight to repairer or manufacturer is not covered under warranty.
General wear and tear or abuse of equipment is not covered by warranty.
Blown speakers are not covered by warranty.

PRICE MATCH GUARANTEE
Price Matches may only be honoured on identical items (ie. same size, colour, year, etc.).
The identical item(s) must be in stock and ready for delivery immediately.
We do not match prices from auction sites such as eBay.
We do not match pricing from un-authorised retailers of a product.
The shipping costs for the product must be comparable with our shipping costs, otherwise the matched price will differ.
We reserve the right to disallow any price match as we see fit.


TRADEMARKS
Concert Audio Visual Pty Ltd are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off, and may download extracts, of any page(s) from our site for your personal reference. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
All other trademarks not owned by Concert Audio Visual or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Concert Audio Visual or its subsidiaries.

MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Concert Audio Visual reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


OUR LIABILITY
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
•    All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
•    Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
•    loss of income or revenue;
•    loss of business;
•    loss of profits or contracts;
•    loss of anticipated savings;
•    loss of data;
•    loss of goodwill;
•    wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

LINKS FROM OUR SITE
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.  

SITE POLICIES, MODIFICATION, AND SEVERABILITY
We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

LAY-BY TERMS AND CONDITIONS·        

  • The lay-by period is for a maximum of twelve weeks.
  • A deposit must be a minimum of 20% of the total purchase value.
  • The minimum lay-by sale is $100.
  • The cancellation charge on a lay-by is 20% of the total purchase price.
  • There are no returns or exchanges on lay-by items with the exception of faulty goods or in accordance with your legislated rights.
  • The customer or the store has the right to cancel a lay-by.
  • If the customer cancels the lay-by they have the right to a refund of the payments made, less the cancellation charge.
  • If the store cancels the lay-by the customer will be given seven days notice and will be entitled to a full refund of all payments made.
  • Customers will be contacted for all lay-bys that are not completed by the due date. After the due date the lay-by will be cancelled and the customer will be given a refund for their payments made, less the cancellation charge.
  • The cancellation charge is applied to compensate the retailer's selling, storage and administration costs.
  • Any items placed on lay-by cannot be altered until the lay-by has been paid in full.
  • No items can be taken by the customer until the entire lay-by has been paid in full.

QUESTIONS:
Questions regarding our Conditions of Usage, Privacy Policy, policy related material or any concerns about material which appears on our site, can be directed to us by clicking on the "Contact Us" link in the  site footer. Or you can email us at: enquiry@concertav.com.au